Warranty and Service

For any inquiries concerning any purchased products at Fragstore.com, feel free to reach out to us via email at [email protected]

Fragstore ensures full replacement or refund for damaged, defective, or incorrect products customers receive. This warranty does not cover products damaged during transportation or by the customer. Customers may exercise their right to return products by our Return Policy; however, warranty and service are not applicable in such cases.

We take full responsibility for the quality of our products, assuring you of a manufacturer's guarantee or any marketplace guarantee. This ensures that our company commits to warranty obligations at the same level as the equipment manufacturer.

Return Policy:
For products purchased through our official online stores or domestic marketplaces, customers can return unused items within 14 days of purchase. To facilitate the process, customers are advised to provide a clear explanation of the reason, supported by high-quality photos and videos. It is essential to ensure that the product is in its original condition, with no scuffs, scratches, or damages. The receipt, order number, and the name of the official marketplace or store where the product was bought should also be included. This policy is designed to provide a customer-friendly experience while ensuring the integrity of our products and services.

In case of defects, exchanges, returns, or repairs, we adhere to the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights. However, any decisions regarding compensation or returns are subject to the internal rules and procedures of the respective marketplace. FragON does not directly compensate customers or influence compensation decisions.

Non-Returnable Items

Please note that certain goods are not eligible for a return, including
Apparel, underwear and socks.
Printed publications.
Jewelry made of precious metals, stones, and organic formations.
And other stuff with the purpose of personal or hygienic use.
Any other personal items.

Warranty Exclusions

The warranty does not cover instances such as:
Damage to protective signs like stickers, holograms, or seals
Non-matching serial numbers or markings
Unauthorized repairs
Misuse beyond the specified scope
Damage due to natural disasters, fires, floods, and other uncontrollable situations
Mechanical or electrical damage resulting from actions by the buyer or third parties
Damage from foreign objects, substances, liquids, insects, or animals
Use of consumables that don't meet operational requirements
Use of non-standard modes or operating parameters
Damage due to low-quality or defective removable media

For further assistance, please contact us:
Phone: +35725260166